FAQs


Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I amend my order?
Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.
Please make sure all the information is correct when you checkout.

When can I get the parcel?
It will take 10-20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
For more information, please check our Shipping Policy

Where is my order and How can I track?
1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may experience possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.
2.Get your tracking number through your own account, and Track your Order HERE

Can I exchange or return my order?
It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.
Please turn to Return/Refund Policy and get more details.

Our customer service team will solve your problems as soon as possible.

Faulty goods
If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!
Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.

Didn't find what you were looking for? Contact us.